Outsourcing is viewed as a strategy for reducing expenses, enhancing customer happiness, and strengthening efficiency and effectiveness. However, many organizations never fully realize the advantages of outsourcing.
When outsourcing partnerships are considered as short-term or tactical solutions as opposed to long-term strategic objectives, they fail. To obtain the desired results, the process of evaluating and/or executing an outsourcing solution must be systematic and thoroughly documented. A multi-step approach, involving planning, analysis, design, implementation, and operations phases, as well as a contingency exit strategy, is necessary for the successful deployment of outsourcing.
Our expert recruiters understand your industry’s competitive landscape and, most importantly, how to find smart, talented candidates who will increase your revenue.
Hyperion partnerships promise a deliverable-based solution that can hit KPIs, targets, and metrics. Lastly, we can ensure continuous improvement as you go along with your business.
There is no one size fits all solution in our outsourcing approach. Our strategy provides a holistic view of the sourcing landscape based on our deep understanding of industry needs, service provider capabilities and emerging technology trends.
In addition to the training your new team member received, putting those skills to work in a low-risk environment builds confidence and helps improve the customer experience when agents interact with customers.
Are you curious about how outsourcing can drive results for your business? If that’s the case, we’d like to speak with you. Today, schedule a complimentary discovery call with an outsourcing strategist.
Historically, outsourcing projects emphasised personnel or cost savings, whereas today, outsourcing is a strategic decision focused on core strengths. Consequently, it must have the full backing of senior management, and all goals and objectives must be communicated from the top down.
A strategy and objectives document should be drafted before outsourcing a business function. Hyperion refers to this document as “The Solution Brief,” and it should include the company’s outsourcing aspirations, the strategic rationale for outsourcing, and the following:
The strategy meetings that will result in the creation of this document (Discovery) should centre on the distinction between core and non-core activities. The strategy and objectives document then generates a value proposition that specifies the desired outcomes.
Expected Benefits of Outsourcing
Typically, organisations can expect to realise the following benefits from a strategic outsourcing initiative:
A non-core skill is any procedure that does not generate revenue or contribute to the growth of your company’s market share. The outsourcing of non-essential operations enables the organisation to realise financial and competitive advantages by reallocating internal resources to concentrate on its core skills.
To help identify business functions that are core competencies, ask:
Human resources and information technology are non-core company competencies that have paved the way for outsourcing. Other business skills have jumped on the outsourcing bandwagon as the outsourcing of IT and HR has developed. Forecasts indicate that outsourcing the financial or accounting function is the trend with the highest growth rate.
Phase Two comprises producing and delivering a Solution Brief. The brief should provide a comprehensive picture of all aspects of the outsourced business activity. Content ambiguity leads outsourcing providers to make proposals based on assumptions regarding deliverables, which could result in increased costs over the life of the outsourced contract.
A well-written solution brief includes the following nine elements:
Hyperion ensures the best operational structure, competitive pricing structure, proven processes, and guaranteed results with their operational overseers.
We build a team and hierarchy; with well-prepared implementation and alignment. We are aligned to your companies high-quality mission, objectives, and culture.
Hyperion partnerships promise a deliverable-based solution that can hit KPIs, targets, and metrics.
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